Effective Date: 15-September-2025
Website: https://beautiful-you.co.za/
Business Name: Beautiful U.. it’s all about you

—

1. Eligibility for Returns

We want you to be happy with your purchase. Due to the nature of our products (candles, handmade ornaments, and skincare), we only accept returns in the following cases:

The product arrived damaged or defective

The wrong item was delivered

—

2. Conditions for Returns

You must notify us within 7 days of receiving your order.

Items must be unused, in original packaging, and in the same condition you received them.

Proof of purchase (order number or receipt) is required.

—

3. Non-Returnable Items

Used candles or ornaments

Skincare products that have been opened or used (for hygiene reasons)

Sale or clearance items

—

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection.

Approved refunds will be processed to your original payment method within 7–10 business days.

—

5. Exchanges

If the item is defective or damaged, we will gladly replace it with the same product (subject to stock availability).

—

6. Shipping for Returns

Customers are responsible for return shipping costs, except where the product was incorrect or faulty.

We recommend using a trackable shipping method.

—

7. Contact for Returns

To start a return or refund process, please reach out to:

Email: beautifulu001@gmail.com

Phone: 071 683 6766

—

✨ Beautiful U… it’s all about you.